Non payment of maturity amount by postal department on lost 88 indira Vikas patra (“IVPs”) of the denomination of 5000 each to the purchaser. Purchaser’s complaint of deficiency of service was allowed by District Forum and State Commission. On appeal to apex Court it was held that “The matter has to be considered purely from the perspective of the governing Rules. If in case IVPs are lost/ stolen or mutilated or defaced beyond recognition, the Rules are clear that they shall not be replaced by the Post Office. In the face of such statutory provision, the refusal on the part of the Department to entertain any request for maturity sum was absolutely right and justified. It can never be said that there was deficiency on the part of the Department in rendering any service expected of them.” – view taken by the National Commission set aside.
(2020) 3 SCC 764- Superintendent of Post Office, Bolangir Division, Bolangir,Odisa v Jambu Kumar Jain with Superintendent of Post Office, Bolangir Division, Bolangir,Odisa v Chhagan lal Jain